Ok, Cloudflare I am leaving
Cloudflare decided that customers like myself are no longer that important. What happened?
First working day of the year and I find out that all my subdomains that operate as image proxies are banned. I opened a ticket and 1 hour later (surprisingly fast) a very vague reply arrived. To summarize:
"My non-html content is disproportionate to my html content."
I tried to explain that this is normal. I mean, our service consists of an HTTP API, Front ends and of course images. 8 hour later I received a similar response, asking me to remove non-html content first and then they are going to evaluate the situation.
In the meantime I was in the process of migrating out of cloudflare all my image related services. My clients were furious of course and so was I. How can I explain them what happened?
I replied back:
"I have already done that. But please let me understand first. Having a pro plan on cloudflare means that I cannot proxy images for my service and only serve non-image content? How does that work and how can I monitor if I am complying. Because as you can understand I cannot play my reputation to my customers on dice. You have to be crystal clear on what you are providing to me as a customer. Your rules are vague and unsuitable for running a critical business."
The other side of this story.
We use Imageboss for all our image manipulation needs. During our migration out of cloudflare we had some difficulties with their service. I reached out to them and within an hour they helped us go through this migration and really saved the day for us. A really huge "thank you" to Igor for treating us with professionalism.
It's still possible to have control of your infrastructure but we are heading to a future where this becomes more and more difficult. I really liked cloudflare but always had on the back of my mind that I have to be ready for something like that. And I was. I just didn't believe they would be so disrespectful, inconsiderate and simply bad for business.
Discussion on Hacker newspublished at Tue, 03 Jan 2023 17:54
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